Malaysia eSIM refunds: when you get your money back
- Full refund if it does not work
- Ask while in Malaysia
- Back to your card
The short answer
The store's rule: if the eSIM does not work and we cannot fix it, you get a full refund. A working eSIM you no longer want is not refunded, and neither is one your phone cannot install. Ask the store's support while you are in Malaysia, with your order page link.
Checked October 2, 2026
What is refunded
A full refund when the eSIM does not work in Malaysia and cannot be fixed. The store states the rule plainly: “If the eSIM does not work and we cannot fix it, you get a full refund.”
What is not
A working eSIM, whether installed or not; and a phone that is locked or cannot take an eSIM: a working eSIM is not refunded because a phone cannot install it, so check your phone before you buy. The eSIM stays installable for 30 days after the purchase.
How to ask
Write to the store’s support while you are in Malaysia, with the link to your order page, or the email address you paid with and the date of payment. That page carries the QR code from the moment you pay, so the link is the simplest route back to your order. If the line will not connect, include your phone model and screenshots, so the store can try to fix it first.
Where the money goes
The money returns to whatever card or method you paid with. Your bank decides when it appears. The store’s own refund policy governs purchases.
More help
Install your Malaysia eSIM at home, before you fly
Scan the QR code from your order page at home on Wi-Fi, within 30 days of buying, and keep the line off until you land. How to install a Malaysia eSIM.
Switch your Malaysia eSIM on when you land
After landing in Malaysia, switch the eSIM line on and choose it for mobile data. If data does not start, turn on data roaming for that line only.
Data roaming on a Malaysia eSIM: when you need it
The eSIM runs on a Malaysian network, and the store says switch data roaming on for the eSIM line only when it does not connect. Where the switch is.
Malaysia eSIM not connecting: the checks, in order
Is your eSIM not working in Malaysia? Check the line, mobile data and airplane mode, then data roaming, pick the network by hand, and write to support.
Will your phone take an eSIM? Check before buying
Dial *#06#: if your phone shows an EID, it has an eSIM. It must also be unlocked. Check your model before you buy a Malaysia eSIM.
Still stuck?
Orders, QR codes and refunds are handled by VietSIM support. Write with the link to your order page and your phone model.
contact@vietsim.com